FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, we cant always cancel an order after it is placed. Most of our items are processed and dispatched within 24 hours so the window to cancel an item is very small.
If you would like to cancel an order get intouch with us right away at Clickk@stockk.co.uk or through our live chat.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours.
We also have a live chat support that is available 9-5 Monday to Friday.
Will my item come in one package?
Will my item come in one package?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
Shipping
What countries do you ship to?
What countries do you ship to?
At present we only ship to the UK. (inc Northern Ireland)
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Premium 1-3 day shipping is available on all domestic orders (for an additional charge).
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).